Training

Storytelling for a change

Storytelling is a tool that can be used for a variety of purposes, including conveying company values, sharing knowledge, fostering collaboration between teams and creating experiences.

Scenario for the formation of team A and team B of the same hotel:

• Training is split into two 4h blocks so that trainees have time to assimilate knowledge overnight.
• Team A - Hotel Storytelling / Culture Training; (8 hours)
• Team B - Storytelling / User Experience; (8 hours)

FACILITATION LEADERSHIP TRAINING

Emotional Intelligence (24 hours | 4 hours each module) - II Edition

Contents:
Module 1: Self Consciousness: The Reason for Emotions
Module 2: Consciousness of self: The boundaries of capacities
Module 3: Self Consciousness: Be Confident
Module 4: Social Awareness: Empathy as a Starting Point
Module 5: Managing Yourself: Choosing Emotions
Module 6: Managing Relationships: Influencing the Agenda
Calendar: july 4, 11, 18 and 25, and august 2 and 7, from 2:00 p.m. to 6:00 p.m.
Location: Estoril Palace Hotel

• Registration for This email address is being protected from spambots. You need JavaScript enabled to view it. with the name, workplace and position of forming until 14th October;
• It is not necessary to send the qualifications and registration form;
• Class up to 15 trainees;

Trainer: Cristina Madeira Trainer, Executive & Team Coach:

• 18 years of experience in Hospitality and Tourism in different functions in the areas of management and operation (housing, events, sales and marketing and training);
• Degree in Hotel Management and Management (EHSTE), Post-Graduate in Hotel Management (ISLA);
• Advanced Training of Personal and Professional Development (Catholic University of Lisbon);
• Executive Coach since 2009 and Team Coach certified by ICF at the European School of Coaching;
• She is currently developing national and international projects as Senior Training Consultant.

In 2020:

Leadership and Coaching (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: The Shared Vision and Common Goals
Module 2: Outcomes vs. Effort
Module 3: Communication for the Future
Module 4: Collaboration and Power Sharing
Module 5: Useful Feedback
Module 6: Action Plan

Leaders Communication (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: The Need to Be Right
Module 2: The Impact on Relationship
Module 3: The Intent
Module 4: The Feedback Balance
Module 5: Focus on Construction
Module 6: Future Plan

Emotional Intelligence (24 hours | 4 hours each module): (Reporting soon)

Contents:
Module 1: Self Awareness: The Reason of Emotions
Module 2: Self Awareness: The Borders of Capacities
Module 3: Self Awareness: Being Confident
Module 4: Social Awareness: Empathy as a Starting Point
Module 5: Managing Your Own: Choosing Emotions
Module 6: Relationship Management: Influence on the Agenda

Formative Agenda | 2nd Semester 2019

French Course in Tourism: 4, 6, 11, 13, 20, 25, 27 Nov (3pm - 6pm) and 2 Dec (3pm - 7pm) | Code: 19166 | CNQ: 8219

Course Time Management and Work Organization: 11, 14, 18, 21, 25, 28 Nov and 2 Dec (15h - 18h), and 5 Dec (15h - 19h) | Code: 19180 | CNQ: 0382

Spanish course in Hospitality: 3 Dec 2019 (15h - 17h) and 7, 9, 14, 16, 21, 23, 28, 30 Jan and 4, 6, 11, 13, 18, 20, 25, and 25 Feb 2020 3pm - 6pm) | Code: 19163 | 6930

German Course in Hospitality: 9 Dec 2019, 6, 8, 13, 15, 20, 22, 27, 29, Jan and 3, 5, 10, 12, 17 Feb, (15h - 18h) and 19 and 26 Feb 3pm - 7pm) | Code: 19170 | CNQ: 6938

Basic fundamentals of First Aid: 4 Dec 2019 (15h - 17h) and 6, 8, 13, 15, 20, 22, 27, Jan 29, 3, 5, 10, 12, 17, 19, 24, and 26 Feb 2020 (3pm - 6pm) | Code: 19177 | CNQ: 4348

Creative Cooking: 4 Dec 2019, 8, 9 15, 16, 22 Jan (15pm – 18pm) and 23 Jan (15pm – 19pm), 2020 | Code: 19172 | CNQ: 9298

Restaurant Service | Bar, Service and Protocol: 4 Dec (15pm – 17pm) 2019 e 6, 8, 13, 15, 20, 22, 27, 29 Jan e 3, 5, 10, 12, 17, 19, 24 e 26 Feb 2020 (15pm – 18pm) | Code: 19171 | CNQ: 8264

Application form
Informed consent form
RGPD - Declaration of Consent