Training

Tips to design a Storytelling event

Storytelling is a tool that can be used for a variety of purposes, including conveying company values, sharing knowledge, fostering collaboration between teams and creating experiences. How to use storytelling in your hotel. How to tell a

Scenario 1 – Storytelling / Hotel Culture
Scenario 2 – Storytelling / User Experience

PROVIDING OPPORTUNITES TO LEADERSHIP

1. Ecological Leadership (21 hours | 3.30 hours each session):

Contents:
Session 1: Hospitality in 2022/2023
Session 2: Teaming, ecological communication
Session 3: Readness in Learning
Session 4: Ecological vs Linear Thinking
Session 5: Silent decisions, the new epidemic
Session 6: The enlightened spirit of Conversation

Calendar: To be determined
Location: To be determined
• Registration to This email address is being protected from spambots. You need JavaScript enabled to view it. with the trainee's name, place and position until / /
• It is not necessary to send the qualifications and registration form;
• Class up to 15 trainees;

2. Social Intelligence (21 hours | 3.30 hours each session):

Contents:
Session 1: Emotional Intelligence
Session 2: Emotional Management Tools
Session 3: Social Awareness and the Impact on Performance
Session 4: Cognitive biases and empathy
Session 5: Managing relationships and conflicts
Session 6: The 3 Facets of Influence

Calendar: To be determined
Location: To be determined

• Registration to This email address is being protected from spambots. You need JavaScript enabled to view it. with the trainee's name, place and position;
• It is not necessary to send the qualifications and registration form;
• Class up to 15 trainees;

Trainer: Cristina Madeira Trainer, Executive & Team Coach:

• 18 years of experience in Hospitality and Tourism in different functions in the areas of management and operation (housing, events, sales and marketing and training);
• Degree in Hotel Management and Management (EHSTE), Postgraduate in Hotel Management (ISLA);
• Advanced Training in Personal and Professional Development (Catholic University of Lisbon);
• Executive Coach since 2009 and Team Coach certified by ICF at the European Coaching School;
• Currently develops national and international projects as a Senior Training Consultant.

Formative Agenda | 2nd Semester 2019

French Course in Tourism: 4, 6, 11, 13, 20, 25, 27 Nov (3pm - 6pm) and 2 Dec (3pm - 7pm) | Code: 19166 | CNQ: 8219

Course Time Management and Work Organization: 11, 14, 18, 21, 25, 28 Nov and 2 Dec (15h - 18h), and 5 Dec (15h - 19h) | Code: 19180 | CNQ: 0382

Spanish course in Hospitality: 3 Dec 2019 (15h - 17h) and 7, 9, 14, 16, 21, 23, 28, 30 Jan and 4, 6, 11, 13, 18, 20, 25, and 25 Feb 2020 3pm - 6pm) | Code: 19163 | 6930

German Course in Hospitality: 9 Dec 2019, 6, 8, 13, 15, 20, 22, 27, 29, Jan and 3, 5, 10, 12, 17 Feb, (15h - 18h) and 19 and 26 Feb 3pm - 7pm) | Code: 19170 | CNQ: 6938

Basic fundamentals of First Aid: 4 Dec 2019 (15h - 17h) and 6, 8, 13, 15, 20, 22, 27, Jan 29, 3, 5, 10, 12, 17, 19, 24, and 26 Feb 2020 (3pm - 6pm) | Code: 19177 | CNQ: 4348

Creative Cooking: 4 Dec 2019, 8, 9 15, 16, 22 Jan (15pm – 18pm) and 23 Jan (15pm – 19pm), 2020 | Code: 19172 | CNQ: 9298

Restaurant Service | Bar, Service and Protocol: 4 Dec (15pm – 17pm) 2019 e 6, 8, 13, 15, 20, 22, 27, 29 Jan e 3, 5, 10, 12, 17, 19, 24 e 26 Feb 2020 (15pm – 18pm) | Code: 19171 | CNQ: 8264

Application form
Informed consent form
RGPD - Declaration of Consent